Terms and conditions
Products and prices
All prices are shown in the product profiles. Our products include Value Added Tax (VAT). Tax breakdown is shown in the shopping cart and order confirmation. It is possible for customers outside of European Union to order items without VAT. Also companies inside European Union with a valid VAT number can order items without VAT.
Terms of delivery
Delivery limits / small delivery surcharges
- Finland €1,000 / €20
- Other EU Countries: €2000 / €50
For other countries the buyer will be responsible of arranging freight and the pick-up of goods from our warehouse location.
For our billing customers follows its own terms. Ask for becoming billing customer info@ehsoy.com.
Order processing
We process your orders as soon as possible, usually within one business day after the order has been placed. If any of your ordered goods is out of stock or processing of your order will be delayed, we will inform a customer about it as soon as possible. NB! Order is created and processed only after successful payment transaction.
Faulty or damaged item
If the delivered product is faulty or damaged, you can notify the merchant about it by sending an e-mail to:
info@ehsoy.com
Flawless product will be sent to customer to replace the faulty product. If sending new product to replace the faulty product is not possible, it may be the case for the price reduction for the faulty product or complete cancellation of the transaction and money refund. For a money refund, we may need your bank account number.
Return policy and order cancellations
All orders from the webstore have 14 day money back guarantee. Customer pays for the costs that incurred for the returning of the product.
The return policy does not apply to products that are associated with personal hygiene of the customer (for example socks and bottles). Returned products must be unused, unchanged and in the same condition as it was delivered to the customer. The packaging of the returned product must be unbroken. Any labels and price tags attached to the product itself or the packaging must remain intact. Before returning the product it must be packed carefully, so the product or the product packaging will not become damaged during the shipping. We recommend using the same packaging in which the product was originally delivered. NB! Do not attach stickers or other notes directly to the product packaging. Failure to follow the return policy will result in voiding the money back guarantee.
Before sending the ordered items back to the merchant it is required to notify the merchant about it in writing. Notice can be written by e-mail to: info@ehsoy.com The returned products must be unused and unchanged.
Payment for the returned products is returned as soon as possible primarily using the same payment method through which the customer has originally paid for the product. Returning of the payment by bank transfer can be possible in the occasion when return of the payment is not possible using the same payment method that the customer has used.
Product returns should be sent to the merchant address:
European Hockey Service Oy
Askonkatu 9A, 15100 Lahti
Returning of the product from outside of Finland can be accomplished with the chosen delivery method by the customer to our door or to the Postoffice or office of “Matkahuolto” nearest to us. Returning the product to our nearest Smartpost parcel locker is also possible. NB! We do not accept parcels that have the delivery costs unpaid.